The process
- 01 Who We Are
- 02 Information We Collect
- 03 How We Use Your Information
- 04 Our Lawful Bases
- 05 Payments
- 06 Who We Share Information With
- 07 International Transfers
- 08 How Long We Keep Information
- 09 Your Rights
- 10 Marketing
- 11 Cookies
- 12 Security
- 13 Children's Information
- 14 Complaints
- 15 Changes to this Policy
- 16 Contact Us
Privacy questions?
Email our team and we'll come back to you, usually within one working day.
uk@visionacademy.uk Or speak to our admissions team: UK & overseas: +86 175 1211 9832VISION ACADEMY EDUCATION AND TECHNOLOGY UK LIMITED respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, enquire about or purchase our courses, or otherwise interact with us.
Applicable Law
We are committed to protecting your personal information, and the rights set out in this Policy reflect your rights under applicable laws. For the purposes of this Policy, applicable laws mean: (a) the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003; (b) the UK General Data Protection Regulation (“UK GDPR”); and (c) to the extent applicable, any associated or supplementary data protection laws or regulations in force in the United Kingdom.
We recognise that, as an international business, some of our customers are resident in jurisdictions other than the United Kingdom. Local laws of those jurisdictions may afford you rights in respect of the personal data you provide to us, and we anticipate that the rights set out in this Policy also provide you with such protection. If you have any additional questions, please email uk@visionacademy.uk.
01Who We Are
The controller responsible for your personal information is:
VISION ACADEMY EDUCATION AND TECHNOLOGY UK LIMITED
Company number:
12298425
Registered address:
3rd Floor, 9 St. Clare Street, London, United Kingdom, EC3N 1LQ
Email:
uk@visionacademy.uk
02Information We Collect
Depending on how you interact with us, we may collect:
- name;
- postal address;
- email address;
- telephone number;
- date of birth, where required;
- enrolment and student information;
- course and learning records;
- assessment information;
- educational history;
- university application information;
- communications with us;
- transaction and payment information;
- technical information such as IP address, browser and device information; and
- website usage and cookie information.
Payment-card information may be collected and processed directly by our authorised payment service providers.
03How We Use Your Information
We may process personal information to:
- process enquiries and enrolments;
- provide courses and educational services;
- administer student accounts;
- process payments and refunds;
- provide customer and tutor support;
- administer assessments and certificates;
- communicate important information about courses;
- prevent fraud and protect our systems;
- maintain financial and business records;
- comply with legal and regulatory obligations;
- improve our website and services; and
- send marketing communications where permitted by law.
04Our Lawful Bases
Depending on the activity, we rely on one or more lawful bases, including:
Contract –
where processing is necessary to enrol you and provide the course or service you purchased.
Legal obligation –
where processing is necessary for us to comply with applicable law.
Legitimate interests –
where necessary for legitimate business purposes such as improving services, protecting our business, preventing fraud and administering our operations, provided those interests are not overridden by your rights.
Consent –
where we specifically ask for your consent, including for certain marketing or cookie activities where required.
Where we rely on consent, you may withdraw it at any time.
Where we process special category personal data, we will do so only where permitted by applicable data protection law and where an applicable condition for processing such information is satisfied.
05Payments
Payments may be processed by third-party payment service providers and acquiring/payment partners.
These providers may process information necessary to authorise and administer your transaction, prevent fraud, process refunds and comply with their legal and regulatory obligations.
We recommend reviewing the privacy information provided by the relevant payment provider.
07International Transfers
Some service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will use an appropriate lawful transfer mechanism where required, such as applicable adequacy regulations or approved contractual safeguards.
Further information about relevant safeguards may be requested by contacting us.
08How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to satisfy legal, accounting, regulatory and reporting requirements.
Retention periods vary according to the type of information and our legal and operational requirements.
For example:
- transaction and accounting records may generally be retained for the period required by applicable tax and accounting laws;
- student and course records may be retained for 10 years after end of the contract;
- marketing information will normally be retained until consent is withdrawn, an objection is made, or it is no longer required.
09Your Rights
Depending on the circumstances, UK data-protection law may give you rights to:
- request access to your personal information;
- request correction of inaccurate information;
- request deletion of information;
- request restriction of processing;
- object to certain processing;
- request transfer of information;
- withdraw consent where processing is based on consent; and
- complain about how your information is being processed.
These rights are subject to legal conditions and exemptions.
To exercise a right, contact uk@visionacademy.uk.
10Marketing
We may send marketing communications where you have consented or where otherwise permitted by applicable law.
You may unsubscribe at any time using the unsubscribe facility contained in our communications or by contacting us.
12Security
We use appropriate organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
13Children's Information
Where we provide services to children or young people under the age of 18, we will process their information in accordance with applicable data-protection requirements and obtain parental or guardian involvement where legally appropriate.
14Complaints
If you have concerns about our handling of your personal information, please contact us first at uk@visionacademy.uk.
You also have the right to complain to the UK Information Commissioner's Office (ICO).
15Changes to this Policy
We may update this Privacy Policy periodically. The latest version will be published on our website with the date of the most recent update.
16Contact US
For privacy questions, contact:
VISION ACADEMY EDUCATION AND TECHNOLOGY UK LIMITED
Correspondence address:
Vision Academy, 25 Wilton Road, London, SW1V 1LW
Email:
uk@visionacademy.uk
Last updated: 1 September 2026
